Lumico Life Insurance Company is a Swiss Re subsidiary that stopped accepting new applications after its parent placed the business into run-off; existing policies remain in force and continue to be serviced. Policies were sold online and through partner websites from 2017 onward, mainly simplified-issue term and final expense whole life with quick electronic applications. Life Insurance Policy Desk is not Lumico. We are an independent brokerage that helps policyholders of any carrier, and the review costs nothing.
Your policy may be issued under a related name such as Lumico Life Insurance Company or Lumico Life Insurance Company of New York or iptiQ. The help on this page applies to those policies too.
Looking for Lumico customer service or a phone number?
Many people who search for Lumico customer service or a Lumico life insurance phone number want one of two things: a straight answer about a policy, or coverage like it. Life Insurance Policy Desk is not Lumico and cannot see or change your account with the company. For a free, independent review of the policy, or to compare Lumico with other carriers, call a licensed agent at (888) 000-0000.
Why people with Lumico policies call us
- A premium notice that is higher than expected
- Updating a beneficiary after a marriage, divorce, birth or death
- Finding an old policy, or confirming one is still in force
- Questions about cash value, loans, dividends or surrender
- A missed payment, billing problem or lapse notice
- Deciding whether to keep, change or replace the policy
Specific to Lumico policies
- No new policies or coverage increases, since the company is in run-off
- Keep your policy number and the servicing phone line from your statements
- Simplified-issue term with level periods that end and then renew at higher rates
- Final expense policies with graded benefits for some health answers
Policyholders bought online or through a partner site a few years ago and now call because the company no longer sells new coverage and they want to confirm their policy is still valid and who services it.
What to have ready before you call
- Your policy number, from a premium notice, annual statement or the policy document
- The insured person's full name and date of birth
- The most recent statement or premium notice, if you have one
No paperwork? That is common with older policies. The insured's name, date of birth and last known address are usually enough to start a search with Lumico, and our guide to finding a lost life insurance policy covers the other places to look.
Thinking about canceling your Lumico policy? Read this first
Canceling is usually permanent, and replacing coverage later means new underwriting at an older age. Depending on your policy, one of these options may keep some protection in place:
- Reduced paid-up coverage: stop paying premiums and keep a smaller death benefit funded by the cash value
- A policy loan or partial withdrawal instead of a full surrender
- Using dividends or cash value to cover premiums for a while, where the policy allows it
- Lowering the face amount to bring the premium down
- A 1035 exchange into a different policy, which avoids a taxable event when done correctly
Before you change anything, find out what the policy is worth today, what you would give up, and what replacing it would cost. A licensed agent can lay those numbers out side by side.
How a free independent policy review works
- Call. Tell us what you own and what you want to find out. Ten minutes is usually enough to start.
- Review. We go through the policy with you: coverage amount, premium, cash value, riders, beneficiaries, and how it fits your situation now.
- Options. You get a plain-English summary and your choices, which may simply be to keep the policy as it is. No obligation.
Frequently asked questions about Lumico policies
How do I find out whether my Lumico policy is still in force?
Start with your most recent premium notice or annual statement; an active policy keeps generating them. If you have nothing on paper, Lumico can usually locate a policy from the insured's full name, date of birth and address. We can also help you confirm the policy's status and what it is worth today.
Lumico stopped selling policies. Is my Lumico policy still good?
Yes. An insurer in run-off stops writing new business but must keep honoring the policies it already issued, and Lumico remains a Swiss Re subsidiary. Keep paying premiums as usual and watch for notices about any change in servicing. If you want more coverage or a replacement, a licensed agent can compare options from carriers still writing new policies.
How do I change the beneficiary on my Lumico policy?
The policy owner requests a beneficiary change form from Lumico, completes it with the new beneficiary's full legal name, relationship and date of birth, signs it and returns it. If a beneficiary was named as irrevocable, that person must consent. Keep a copy and ask Lumico for written confirmation that the change was recorded.
Can I borrow against or cash out my Lumico policy?
If your Lumico policy is a permanent policy with cash value, you can usually take a policy loan or a partial withdrawal, and you can surrender the policy for its cash value. Loans accrue interest and reduce the death benefit until repaid, and surrendering ends coverage and can create taxable income. Term policies have no cash value.
Why did my Lumico premium go up?
Common reasons include a term policy reaching the end of its level period or moving into a new age band, a universal life policy whose cost of insurance has risen, a rider added to the policy, or a change in payment frequency. Your premium notice should show which applies. A policy review can confirm the cause and whether a lower-cost option exists.
Can you take a payment or fix a billing problem on my Lumico policy?
No. We are independent and cannot access your Lumico account or take payments on its behalf. We can explain what the notice means, how the grace period works, what happens if the policy lapses and how reinstatement usually works, so you can sort the billing issue out with Lumico directly and with less stress.
Should I cancel my Lumico policy?
Only after you know what you would give up. Canceling is usually permanent, replacement coverage costs more at an older age, and permanent policies may have cash value or guarantees you cannot get back. Compare the current policy, the alternatives above and a replacement quote before deciding. A free review puts those numbers side by side.