Americo Financial Life and Annuity Insurance Company is a privately held insurer based in Kansas City, Missouri, selling through independent agents. Known for simplified-issue term and mortgage protection, final expense whole life and annuities sold by independent agents, often by phone or at the kitchen table. Life Insurance Policy Desk is not Americo. We are an independent brokerage that helps policyholders of any carrier, and the review costs nothing.
Your policy may be issued under a related name such as Americo Financial Life and Annuity Insurance Company. The help on this page applies to those policies too.
Looking for Americo customer service or a phone number?
Many people who search for Americo customer service or a Americo life insurance phone number want one of two things: a straight answer about a policy, or coverage like it. Life Insurance Policy Desk is not Americo and cannot see or change your account with the company. For a free, independent review of the policy, or to compare Americo with other carriers, call a licensed agent at (888) 000-0000.
Why people with Americo policies call us
- A premium notice that is higher than expected
- Updating a beneficiary after a marriage, divorce, birth or death
- Finding an old policy, or confirming one is still in force
- Questions about cash value, loans, dividends or surrender
- A missed payment, billing problem or lapse notice
- Deciding whether to keep, change or replace the policy
Specific to Americo policies
- Mortgage protection term policies with optional return-of-premium riders
- Simplified-issue policies with health questions but no exam
- Final expense policies with graded benefits for some health conditions
- Term lengths that may not match the years left on the mortgage
Policyholders tend to be homeowners who bought mortgage protection or families who bought a final expense plan from an independent agent, and they call about premiums, return-of-premium riders and what the policy covers.
What to have ready before you call
- Your policy number, from a premium notice, annual statement or the policy document
- The insured person's full name and date of birth
- The most recent statement or premium notice, if you have one
No paperwork? That is common with older policies. The insured's name, date of birth and last known address are usually enough to start a search with Americo, and our guide to finding a lost life insurance policy covers the other places to look.
Thinking about canceling your Americo policy? Read this first
Canceling is usually permanent, and replacing coverage later means new underwriting at an older age. Depending on your policy, one of these options may keep some protection in place:
- Reduced paid-up coverage: stop paying premiums and keep a smaller death benefit funded by the cash value
- A policy loan or partial withdrawal instead of a full surrender
- Using dividends or cash value to cover premiums for a while, where the policy allows it
- Lowering the face amount to bring the premium down
- A 1035 exchange into a different policy, which avoids a taxable event when done correctly
Before you change anything, find out what the policy is worth today, what you would give up, and what replacing it would cost. A licensed agent can lay those numbers out side by side.
How a free independent policy review works
- Call. Tell us what you own and what you want to find out. Ten minutes is usually enough to start.
- Review. We go through the policy with you: coverage amount, premium, cash value, riders, beneficiaries, and how it fits your situation now.
- Options. You get a plain-English summary and your choices, which may simply be to keep the policy as it is. No obligation.
Frequently asked questions about Americo policies
How do I find out whether my Americo policy is still in force?
Start with your most recent premium notice or annual statement; an active policy keeps generating them. If you have nothing on paper, Americo can usually locate a policy from the insured's full name, date of birth and address. We can also help you confirm the policy's status and what it is worth today.
Does my Americo mortgage protection policy pay the mortgage directly?
No. It is a term life policy that pays a lump sum to the beneficiary you named, who can use it to pay off the mortgage or anything else. The face amount usually stays level while the loan balance falls. If you added a return-of-premium rider, premiums may be refunded at the end of the term. A licensed agent can confirm the details from your policy schedule.
How do I change the beneficiary on my Americo policy?
The policy owner requests a beneficiary change form from Americo, completes it with the new beneficiary's full legal name, relationship and date of birth, signs it and returns it. If a beneficiary was named as irrevocable, that person must consent. Keep a copy and ask Americo for written confirmation that the change was recorded.
Can I borrow against or cash out my Americo policy?
If your Americo policy is a permanent policy with cash value, you can usually take a policy loan or a partial withdrawal, and you can surrender the policy for its cash value. Loans accrue interest and reduce the death benefit until repaid, and surrendering ends coverage and can create taxable income. Term policies have no cash value.
Why did my Americo premium go up?
Common reasons include a term policy reaching the end of its level period or moving into a new age band, a universal life policy whose cost of insurance has risen, a rider added to the policy, or a change in payment frequency. Your premium notice should show which applies. A policy review can confirm the cause and whether a lower-cost option exists.
Can you take a payment or fix a billing problem on my Americo policy?
No. We are independent and cannot access your Americo account or take payments on its behalf. We can explain what the notice means, how the grace period works, what happens if the policy lapses and how reinstatement usually works, so you can sort the billing issue out with Americo directly and with less stress.
Should I cancel my Americo policy?
Only after you know what you would give up. Canceling is usually permanent, replacement coverage costs more at an older age, and permanent policies may have cash value or guarantees you cannot get back. Compare the current policy, the alternatives above and a replacement quote before deciding. A free review puts those numbers side by side.