Lincoln Financial is the marketing name of Lincoln National Corporation, a publicly traded company based in Radnor, Pennsylvania, whose policies are issued by The Lincoln National Life Insurance Company. Known for universal, indexed universal and variable universal life sold through financial advisors and brokerage agents, plus term life and a large block of policies acquired from other insurers over the years. Life Insurance Policy Desk is not Lincoln Financial. We are an independent brokerage that helps policyholders of any carrier, and the review costs nothing.
Your policy may be issued under a related name such as The Lincoln National Life Insurance Company or Lincoln Life & Annuity Company of New York. The help on this page applies to those policies too.
Looking for Lincoln Financial customer service or a phone number?
Many people who search for Lincoln Financial customer service or a Lincoln Financial life insurance phone number want one of two things: a straight answer about a policy, or coverage like it. Life Insurance Policy Desk is not Lincoln Financial and cannot see or change your account with the company. For a free, independent review of the policy, or to compare Lincoln Financial with other carriers, call a licensed agent at (888) 000-0000.
Why people with Lincoln Financial policies call us
- A premium notice that is higher than expected
- Updating a beneficiary after a marriage, divorce, birth or death
- Finding an old policy, or confirming one is still in force
- Questions about cash value, loans, dividends or surrender
- A missed payment, billing problem or lapse notice
- Deciding whether to keep, change or replace the policy
Specific to Lincoln Financial policies
- Universal life policies that need periodic review to stay funded
- Cost-of-insurance increases applied to some older policies
- Policies originally issued by Jefferson-Pilot or other companies now serviced by Lincoln
- Hybrid policies that combine life insurance with long-term care benefits
Policyholders often bought through an advisor or inherited a policy from a company Lincoln acquired, and they call about cost-of-insurance charges, policy performance and whether a universal life policy is still on track.
What to have ready before you call
- Your policy number, from a premium notice, annual statement or the policy document
- The insured person's full name and date of birth
- The most recent statement or premium notice, if you have one
No paperwork? That is common with older policies. The insured's name, date of birth and last known address are usually enough to start a search with Lincoln Financial, and our guide to finding a lost life insurance policy covers the other places to look.
Thinking about canceling your Lincoln Financial policy? Read this first
Canceling is usually permanent, and replacing coverage later means new underwriting at an older age. Depending on your policy, one of these options may keep some protection in place:
- Reduced paid-up coverage: stop paying premiums and keep a smaller death benefit funded by the cash value
- A policy loan or partial withdrawal instead of a full surrender
- Using dividends or cash value to cover premiums for a while, where the policy allows it
- Lowering the face amount to bring the premium down
- A 1035 exchange into a different policy, which avoids a taxable event when done correctly
Before you change anything, find out what the policy is worth today, what you would give up, and what replacing it would cost. A licensed agent can lay those numbers out side by side.
How a free independent policy review works
- Call. Tell us what you own and what you want to find out. Ten minutes is usually enough to start.
- Review. We go through the policy with you: coverage amount, premium, cash value, riders, beneficiaries, and how it fits your situation now.
- Options. You get a plain-English summary and your choices, which may simply be to keep the policy as it is. No obligation.
Frequently asked questions about Lincoln Financial policies
How do I find out whether my Lincoln Financial policy is still in force?
Start with your most recent premium notice or annual statement; an active policy keeps generating them. If you have nothing on paper, Lincoln Financial can usually locate a policy from the insured's full name, date of birth and address. We can also help you confirm the policy's status and what it is worth today.
My policy was with Jefferson-Pilot. Is it still a Lincoln Financial policy?
Yes. Jefferson-Pilot merged with Lincoln in 2006, and those policies are now serviced by The Lincoln National Life Insurance Company under their original terms. Your policy number may have changed, so use the number on your latest statement when you call. A licensed agent can request an in-force illustration to show where the policy stands today.
How do I change the beneficiary on my Lincoln Financial policy?
The policy owner requests a beneficiary change form from Lincoln Financial, completes it with the new beneficiary's full legal name, relationship and date of birth, signs it and returns it. If a beneficiary was named as irrevocable, that person must consent. Keep a copy and ask Lincoln Financial for written confirmation that the change was recorded.
Can I borrow against or cash out my Lincoln Financial policy?
If your Lincoln Financial policy is a permanent policy with cash value, you can usually take a policy loan or a partial withdrawal, and you can surrender the policy for its cash value. Loans accrue interest and reduce the death benefit until repaid, and surrendering ends coverage and can create taxable income. Term policies have no cash value.
Why did my Lincoln Financial premium go up?
Common reasons include a term policy reaching the end of its level period or moving into a new age band, a universal life policy whose cost of insurance has risen, a rider added to the policy, or a change in payment frequency. Your premium notice should show which applies. A policy review can confirm the cause and whether a lower-cost option exists.
Can you take a payment or fix a billing problem on my Lincoln Financial policy?
No. We are independent and cannot access your Lincoln Financial account or take payments on its behalf. We can explain what the notice means, how the grace period works, what happens if the policy lapses and how reinstatement usually works, so you can sort the billing issue out with Lincoln Financial directly and with less stress.
Should I cancel my Lincoln Financial policy?
Only after you know what you would give up. Canceling is usually permanent, replacement coverage costs more at an older age, and permanent policies may have cash value or guarantees you cannot get back. Compare the current policy, the alternatives above and a replacement quote before deciding. A free review puts those numbers side by side.